Overview
This leadership position will have the responsibility to lead with integrity, good character, high values, maintain or exceed current service levels, cooperate and communicate in a fast-paced team environment.
Responsibilities
- Daily Dispatching drivers on loads.
- Monitor Automated Work Flow (AWF) optimization and correct as needed.
- Monitor driver compliance with AWF sequence.
- Communicate with drivers to investigate and correct entries as needed.
- Monitor Driver Performance and Productivity
- Monitor fleet activity for on-time delivery of routine and appointment shipments and equipment utilization
- Monitor and participate in the extra pay approval process
- Work with various Truckmate modules, PC Miler and Geotab
- Manage and process email correspondence including gMail and Kayako.
- Collaborate with Fleet Managers to maximize fleet drivers, equipment and customer satisfaction.
- Monitor shipment appointments and driver arrival and reschedule/communicate as needed.
- Assist in load planning and stop sequencing.
- Effectively communicate with customers, dispatch group and other departments via facsimile, email, instant message,
- web, EDI, phone and one-on-one.
